Our
Policies:
In plain language, our
site uses "cookies" to enable our shopping cart
to function. A cookie is a piece of data stored on the user's
hard drive containing information about the user. The
cookies are how the cart "knows" to display "your
items" instead of those that another customer is putting
in "their" cart at the same time. For this
reason, you must have cookies enabled to add more than one
item to the shopping cart. Our
use of cookies is in no way linked to any personally identifiable
information.
Your personal information (name,
address, e-mail, telephone) collected through our secure shopping
cart is used ONLY to fulfill the order, and contact you with
questions regarding your order, and will never be sold,
rented, or traded, or given to any other organization for
any reason.
As a business, we take every
precaution to protect our users' information. When users submit
sensitive information via the web site, your information is
protected to the best of our ability both online and off-line.
We use SSL encryption to protect sensitive information on
our site. In the office, only employees who need customer
information in order to perform a specific task are granted
access to our customers' personal information.
We do not obtain your complete credit card
number when you complete a transaction through our shopping
cart, nor are we able to access that information ourselves.
It is not stored anywhere in any of our computers. Call
us or e-mail us at the contact information above if you have
questions about your privacy. We will respond within
72 hours and will take any steps necessary to alleviate your
concerns.
You have the opportunity to "opt-in"
to our mailing list when you check out through our cart.
If you join our list, we may send you up to three e-mail transmissions
per year with information about our specials or products,
but we do not use this information for any other purpose,
and your e-mail address is never sold, rented, traded,
or given to any other organization for any reason. To
unsubscribe from our mailing list after you have joined it,
simply reply to the link at the bottom of any transmission
you receive and ask us to remove your name from our list.
We will remove your e-mail address within 14 days.
Our web server collects statistics
on the visitors to our site, and this information is used
by us to pinpoint any technical problems and to see how our
visitors are finding our site,a nd how much traffic we are
getting. There is no personal information collected
by our web server, Christian Web Host. You may read their
privacy policy here:
http://www.christianwebhost.com/docs/privacypolicy.html
This web site contains links
to other sites. Please be aware that we (Homeschool Diploma.com)
are not responsible for the privacy practices of sites we
may link to. We encourage our users to be aware when
they leave our site and to read the privacy statements of
each and every web site that collects personally identifiable
information. The
privacy statement on this page applies solely to information
collected by this Web site.
If you have concerns about privacy,
please contact the owners of the business at 1-877-466-2563,
or e-mail us at customer_service@homeschooldiploma.com.
We will respond within 72 hours and will take any steps necessary
to alleviate your concerns.
We do not accept personal checks. Our shopping cart allows
you to mail a payment. Please use a money order for mail-in
payments.
3. Return Policy:
Personalized
items: No
refunds are given on "made-to-order" personalized
items such as
engraved medals or keys, diplomas, personalized diploma covers,
announcements, name cards or personal stationery. We guarantee
that such items will be produced according to the information
provided to us on the order form. If we have made an error,
we will gladly re-issue your order as soon as possible. However,
we are not responsible for errors caused by incorrect information
on the order form and will not provide a refund for this reason.
Other
items:
Non-personalized
items other than apparel may be returned to us in new condition
within 30 days of the delivery date for a refund. Refunds
do not include shipping charges, and will be issued in the
same manner that payment was made. Replacements (not refunds)
will be issued for items damaged during shipping. We reserve
the right to charge a 15% restocking charge. Dated items purchased
from our "close-out page" after June 15th of any
given year are not returnable.
Cap
and Gown sets: We do not give refunds on cap
and gown sets, simply because there are people who will wear
the item for a ceremony and then return it, if they are allowed
to do so. If the wrong size is ordered, it can be returned
to us within the specified time frame, and an exchange will
be made for a different size or color. The customer has ten
days from the date the package is delivered to send it to
us. The items must be returned in the original packaging bag,
with their labels, and in new condition. We ask that you call
first before returning apparel to see if we have the correct
size or color in stock for an exchange.
Problems with your order?
If you receive your order and find that something is damaged
or incorrect, please contact us immediately at 877-466-2563.
We will correct it as soon as possible.
4. Cancellation
Policy:
Personalized,
made-to-order items such as engraved medals or keys, diplomas,
personalized diploma covers, announcements, name cards or
personal stationery may be cancelled within 12 hours of
the time the order is placed, if credit card payment was provided
on-line at the time of the order. If the payment is mailed,
the order must be cancelled before the payment arrives at
our office. Cancellation must be made by phone by speaking
or leaving a voice message with our customer service department
at 877-466-2563. After 12 hours have elapsed, no cancellation
is possible on personalized items.
NOTE:
We do not accept cancellations on "RUSH" orders
for announcements or diplomas. Once placed and paid for, RUSH
orders for personalized goods are final.
If an
announcement order is cancelled before printing, but after
we have entered the order and
spent time helping the customer with changes to the text,
or have provided a proof, we may
charge a 10% cancellation fee.
|
