How We Process Your Announcement Order

 

Our Service

  • It is very important to us that you look good! Our experienced team proofreads your order for grammatical sense and social correctness, and we look at it with an eye for optimal layout.

  • Remember, you are ordering from a small business with excellent customer service, not from a website where the orders go direct-to-press without any human intervention

  • We have received Carlson Craft's Distinguished Dealer awards every year since 2004 for the work we do to assist our customers! This type of recognition is not something we take for granted; we know that good service cannot "rest on its laurels!"

 


What happens when you place an order?

 

  • Once your order is placed and paid for, we look it over, normally the evening of the day you place it. We read the text with an experienced eye for social correctness, spelling, punctuation, capitalization, and grammar. Our order form asks for your permission to make minor changes, and if you've given it, we'll automatically correct any minor issues such as writing out words that should not be abbreviated, or correcting the punctuation to correspond with social standards. The order then goes into production.

  • If you've not given permission for minor changes, or if there is a question that is beyond what we list as "minor" on the order form, you'll get an e-mail from us with an attachment showing your original submission and our suggested version. We give you 24 hours to respond to an e-mail, and if we don't have an answer by then, we'll call.

  • Check your email the evening of the day you place ther order. Even if you choose the option allowing us to make ANY necessary changes to expedite your order, we may still need to reach you. Sometimes people leave off important information, like the time or date!

  • If you've chosen to use one of the order forms for our "Most Popular Texts," there may not be any changes to suggest, and in that case, the order goes into production. However, if you've combined the wording from several of our texts OR written your own, it is quite likely that we'll have suggestions to make. Over 90% of the customers who submit "their own text" for printing find that we are able to improve the reading or the visual presentation.

  • If you have requested an actual typeset proof of the announcement (the order form offers this option for $7.95) we proofread, make minor changes, and resolve any questions before sending it to the typesetting department. You will get a black and white .pdf file showing exactly what the printed portion of the announcement will look like. We then wait to hear from you before proceeding.

  • In a hurry? See our page of tips for expediting your announcement order!

 

Orders are not submitted for printing until we have resolved any questions we have about your order. For this reason, it is very important that you give us good contact information when you check out, and then check your e-mail and voice mail regularly.

 

What happens if there is an error on the order?

 

Despite our best efforts, sometimes we make an error or the shipper damages the contents of the box. Call us immediately if you find a problem. (If you get our voice mail, leave a message explaining that you have received an announcement order with an error -- we make such calls our top priority.)

 

If the error has been caused by us, by one our our printers, or by the shipping carrier, a replacement will be printed as quickly as possible (normally the next business day) If necessary, we will expedite the shipping.

 

 

 
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