Change, Cancellation & Return Policies

 

1. Changes to an Order:

We fill your order as quickly as possible. For this reason, changes to any order that is placed and paid for online must be made within 2 (two) business hours. Our business hours are 9:00 a.m. to 5:00 p.m. Central Time. Please call as soon as you realize you need to make a change. We will always do our best to accommodate you, but we can't guarantee that we will be able to make the change if it has been more than 2 business hours between the time it was placed and the time you call.

 

 

2. Cancellation Policy:

Orders placed and paid for online may be cancelled within 2 (two) business hours. Our business hours are 9:00 to 5:00 Central Time. For example, an order placed after our office closes at 5:00 p.m. Central Time must be cancelled by 11 a.m. Central Time the following day.

For orders not paid on line, once the payment has arrived at our office, the order is considered final and may not be cancelled. Orders finalized with a phoned-in credit card payment are considered final once the card has been processed and may not be cancelled after that time.

 

If you desire to cancel an order, the cancellation must be made by phone by speaking (or leaving a voice message) with our customer service department at 877-466-2563. After 2 business hours have elapsed, cancellation is not possible. Please do not use email to cancel an order.


We reserve the right to charge a 5% cancellation fee if the credit card payment has already been processed, or if we have edited and sent changes to an announcement text, or have provided a proof of any product.

 

 

3. Return Policy:

 

Personalized items: "Made-to-order" personalized items are not returnable. Examples of "Made-to-order" items are: engraved medals or keys, diplomas, personalized diploma covers, announcements, name cards, personal stationery. We guarantee that such items will be produced according to the information provided to us on the order form. If we have made an error, we will gladly REPLACE your item as soon as possible. However, we are not responsible for errors caused by incorrect information given to us on the order form, and will not provide a refund or replacement for this reason.

 

Other items:  Non-personalized items (other than graduation apparel) may be returned to us in new condition within 30 days of the delivery date for a refund. Refunds do not include shipping charges, and will be issued in the same manner that payment was made.  Dated items such as "Senior" apparel or jewelry must be returned by June 15th of the year on the item.  Dated items purchased after June 15th are not returnable, but may be returned for a different size if we have it in stock.

Restocking Charge: We reserve the right to charge up to 15% as a restocking charge on returned items.


Items Damaged During Shipping: Please contact us immediately if you discover shipping damage. We ask that you save the box in case it is needed for a shipping claim, and provide us with a photo, if possible. We will send a replacement right away and then make a claim for damage. Replacements (not refunds) will be issued for items damaged during shipping.

 

Returning Cap and Gown sets: We require returns on cap and gown sets to reach us within 10 (ten) business days of the date you receive it. The items must be returned in the original packaging bag, with their labels, and in new condition.

If Your Cap and Gown Does Not Fit: If you receive the size gown that you ordered, but find that you need a different size, return it to us, indicating the size needed, and we will ship the requested gown back to you (via UPS ground or Priority Mail) at no charge. You are responsible for the shipping costs to get the item to us.. If you need a different SIZE, but the same color and fabric, please keep the cap. This way, the gown can be shipped in a bag, which reduces your shipping costs. If you are returning for a different color or fabric, and must send us the cap, be sure to send the items in a BOX so that the cap is not bent during shipping.

 

Problems with your order? If you receive your order and find that something is damaged or incorrect, please call us immediately at 877-466-2563. We will correct it as soon as possible, and make every attempt to get the replacement to you in time to meet your need-by-date.

 

Proof Policy: If a proof is provided prior to your purchase, your approval of that proof means that you have inspected and approved it for production. The item will be produced according to the last approved proof. If an error is found after production on an item that had a proof approved by you, the cost of remaking the order is your responsibility.

 

4. Privacy Policy

Please see this page for our Privacy Policy

 

5. Terms and Conditions of Use

Welcome to the HomeschoolDiploma.com website (the "HomeschoolDiploma.com Site"), a website owned and operated by Cornerstone Graduate Supply, Inc. ("Cornerstone").
The terms and conditions stated below, along with the policies and guidelines located throughout the HomeschoolDiploma.com Site (collectively herein the "Terms of Use") identify what you, as a user of the HomeschoolDiploma.com Site ("you" or "User") can expect from Cornerstone Graduate Supply, Inc.., and what Homeschool Diploma in turn expects from Users.


By visiting any area on the HomeschoolDiploma.com Site, creating an account, making a purchase via the HomeschoolDiploma.com Site, posting a review or creating a profile, or otherwise joining, viewing, visiting or contributing to Homeschool Diploma user forums or interactive features (all of the foregoing are sometimes referred to in this document as the "HomeschoolDiploma.com Services"), a User is deemed to have accepted the Terms of Use.
If you do not agree to be bound by these Terms of Use and to follow all applicable laws, you should leave the HomeschoolDiploma.com Site immediately.


I. LICENSES AND RESTRICTIONS
II. TRADEMARKS
III. CONTENT
IV. EXPORT
V. PRICES
VI. RISK OF LOSS
VII. PRODUCT DESCRIPTIONS
VIII. AGE OF USERS
IX. TERMINATION OF USAGE
X. INDEMNITY
XI. PASSWORD AND ACCOUNT SECURITY
XII. NOTICES
XIII. DISCLAIMERS AND LIMITATION OF LIABILITY
XIV. SEVERABILITY
XV. APPLICABLE LAW; JURISDICTION
XVI. DISPUTE RESOLUTION
XVII. DIGITAL MILLENIUM COPYRIGHT ACT
XVOII. ACKNOWLEDGMENT
XIX. MODIFICATION


I. LICENSES AND RESTRICTIONS

Homeschool Diploma grants the User a limited, nonexclusive, revocable license to access and make personal, non-commercial use (unless User has a business relationship with Homeschool Diploma) of the contents of the HomeschoolDiploma.com Site. Homeschool Diploma further grants the User a limited, nonexclusive and revocable right to create a hyperlink to the HomeschoolDiploma.com Site so long as the link does not portray Homeschool Diploma, its subsidiaries, and affiliates, or their respective products or services in a false, misleading, derogatory, or otherwise offensive matter.


The foregoing licenses do not include any rights to:
• modify, download (other than page caching), reproduce, copy, or resell the HomeschoolDiploma.com Site, the Content or any portion or derivative thereof;
• commercially use the HomeschoolDiploma.com Site, the Content or any portion derivative thereof (unless User has a business relationship with Homeschool Diploma);
• copy or download any User's account or profile information for the benefit of any third party;
• enable high volume, automated, electronic processes that apply to the HomeschoolDiploma.com Site or its systems, the Content or any portion or derivative thereof;
• use any robot, spider, data miner, crawler, scraper or other automated means to access or index the HomeschoolDiploma.com Site or its systems, the Content or any portion or derivative thereof for any purpose;
• interfere or attempt to interfere with the proper working of the HomeschoolDiploma.com Site;
• bypass any measures used by Homeschool Diploma to prevent or restrict access to any portion of the Site, the Content or any portion or derivative thereof;
• frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Homeschool Diploma;
• use Homeschool Diploma's name, trademarks, services marks or logos in any meta tags or any other "hidden text" or
• compile, repackage, disseminate or otherwise use data extracted from the HomeschoolDiploma.com Site.
The foregoing are expressly prohibited; the right to do any of the foregoing shall require Homeschool Diploma's express written consent (which may include a written agreement signed by an authorized representative of Homeschool Diploma). Any unauthorized use of the HomeschoolDiploma.com Site, the Content or any portion or derivative thereof shall terminate any license or permission granted by Homeschool Diploma.


II. TRADEMARKS
Homeschool Diploma, or its parent, subsidiaries, or affiliates, or third parties from whom Homeschool Diploma has permission, own the trademarks or service marks that are used on the HomeschoolDiploma.com Site. All rights are reserved. These and other graphics, logos, service marks, trademarks and trade dress of Homeschool Diploma and its licensors may not be used without prior written consent of Homeschool Diploma or its licensor, as the case may be. Without limiting the foregoing, no Homeschool Diploma trademark or trade dress may be used in connection with any product or service that is not Homeschool Diploma's, in any manner that is likely to cause confusion among Users, or in any manner that disparages or discredits Homeschool Diploma.


III. CONTENT
Proprietary Rights
User acknowledges that the HomeschoolDiploma.com Site contains Content, that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is or may be copyrighted as a collective work under the U.S. copyright laws, and Homeschool Diploma owns a copyright in the selection, coordination, arrangement, and enhancement of such Content on the HomeschoolDiploma.com Site. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any such Content, in whole or in part. User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other property right.


Third-Party Content
Homeschool Diploma is not obligated to review Content, including User Created Content, as that term is defined in Section XII below. Any opinions, advice, statements, services, offers, or other information that constitutes part of Content, including User Created Content, expressed or made available by third parties, including any other User, are those of the respective authors or distributors and not of Homeschool Diploma or any HomeschoolDiploma.com Provider, unless expressly stated otherwise. Homeschool Diploma does not make any representation, warranty or guarantee on the accuracy, completeness, or usefulness of any third party Content unless otherwise expressly stated. In many instances, the Content, including User Created Content, available through the HomeschoolDiploma.com Site represents the opinions and judgments of the third party that provides such Content. Under no circumstance shall Homeschool Diploma be liable for any loss, damage or harm caused by a User's reliance on information obtained through the HomeschoolDiploma.com Site. It is the responsibility of User to evaluate the accuracy, completeness or usefulness of the information, opinion, advice, or Content, including User Created Content, available through the HomeschoolDiploma.com Site.


V. PRICES
The price for an item on the HomeschoolDiploma.com Site may differ from the price shown in a User's shopping cart and it is possible that such price may increase or decrease between the time the item is placed in a shopping cart and the time that the purchase is actually made. On rare occasions, an item may be priced incorrectly on the HomeschoolDiploma.com Site. If the price for the item on the HomeschoolDiploma.com Site is incorrect and is actually higher than the price provided at the time of purchase, then, at the sole discretion of Homeschool Diploma, Homeschool Diploma may either (i) contact the User for instructions before shipping the item or charging the User for such item; (ii) cancel the order for such item and notify the User of such cancellation; or (iii) ship the item at the incorrect price to the benefit of the User.


VI. RISK OF LOSS
The risk of loss and title for all items purchased via the HomeschoolDiploma.com Site pass to the User upon delivery of the item to the carrier.


VII. PRODUCT DESCRIPTION
Homeschool Diploma does not represent or warrant that the descriptions of items offered for sale are accurate or complete. IF A USER PURCHASES AN ITEM FROM HOMESCHOOL DIPLOMA THAT IS NOT AS DESCRIBED ON THE HOMESCHOOLDIPLOMA.COM SITE, THE USER'S SOLE AND EXCLUSIVE REMEDY IS TO RETURN SUCH ITEM IN AN UNUSED CONDITION FOR A REFUND OF THE PURCHASE PRICE.


VIII. AGE OF USERS
Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use Homeschool Diploma websites without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of the Homeschool Diploma websites, we will remove that information as soon as possible.


IX. TERMINATION OF USAGE
Homeschool Diploma may issue a warning, temporarily suspend, indefinitely suspend or terminate any User's right to use or access all or any part of the HomeschoolDiploma.com Site including any account thereon, without notice, for any reason in Homeschool Diploma's sole discretion, including without limitation violation of the Terms of Use, Homeschool Diploma's belief that such access would violate any applicable law or would be harmful to the interests of, or potentially cause financial loss or legal liability to, Homeschool Diploma, or another User.
In certain cases, in Homeschool Diploma's sole discretion, Homeschool Diploma may provide written notice (a "Restriction Notice") to a User (a "Restricted User") to inform such Restricted User that (i) his or her right to use or access any part of the HomeschoolDiploma.com Site has been terminated including the right to use, access or create any account thereon; (ii) that Homeschool Diploma refuses to provide any services to such Restricted User; and (iii) any subsequent orders placed by a Restricted User will be subject to cancellation. Other conditions may apply and shall be set forth in the Restriction Notice.


X. INDEMNITY
User agrees to indemnify and hold Homeschool Diploma and each HomeschoolDiploma.com Provider harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of such User's use of the HomeschoolDiploma.com Site, the HomeschoolDiploma.com Services, breach of the Terms of Use or User's violation of any law or the rights of a third party.


XI. PASSWORD AND ACCOUNT SECURITY
Every User that has an account on the HomeschoolDiploma.com Site is responsible for (i) keeping his or her account password confidential and secured, (ii) avoiding unauthorized access to such User's computer; and (iii) keeping the e-mail address associated with that account current (User acknowledges that it is important to keep the e-mail address associated with his or her account current because although the User may be able to log into his or her Homeschool Diploma account using an old e-mail address, such User will not receive messages from Homeschool Diploma about his or her orders and inquiries or other matters).
User accepts full responsibility for all activities that occur within such User's Homeschool Diploma account or within the HomeschoolDiploma.com Site interactive community.


XII. NOTICES
User consents to receive electronic communications from Homeschool Diploma, whether addressed to the e-mail address associated with such User's Homeschool Diploma account or posted on the HomeschoolDiploma.com Site. User acknowledges and agrees that any communication via e-mail or by postings on this HomeschoolDiploma.com Site satisfies any legal requirement that such communications be made in writing.


XIII. DISCLAIMERS AND LIMITATION OF LIABILITY
Homeschool Diploma is not responsible for and makes no warranties, express or implied, as to any Content appearing on or accessed through the Site, including without limitation, any User Created Content or the accuracy and reliability of the Content, including User Created Content, posted on the HomeschoolDiploma.com Site or through the HomeschoolDiploma.com Services, whether caused by Users of the HomeschoolDiploma.com Site or the HomeschoolDiploma.com Services or by any of the equipment or programming associated with or utilized in the HomeschoolDiploma.com Site or the HomeschoolDiploma.com Services. Content, including User Created Content, does not necessarily reflect the opinions or policies of Homeschool Diploma. Profiles and third party applications created and posted by Users on the HomeschoolDiploma.com Site may contain links to other websites. Homeschool Diploma is not responsible for the content, accuracy or opinions expressed on such websites, and such websites are not necessarily investigated, monitored or checked for accuracy or completeness by Homeschool Diploma. Inclusion of any linked website on the HomeschoolDiploma.com Services does not imply approval or endorsement of the linked website by Homeschool Diploma. When you access these third party sites, you do so at your own risk. Homeschool Diploma takes no responsibility for third party advertisements or third party applications that are posted on or through the HomeschoolDiploma.com Site or the HomeschoolDiploma.com Services, nor does it take any responsibility for the goods or services provided by its advertisers. Homeschool Diploma is not responsible for the conduct, whether online or offline, of any User of the HomeschoolDiploma.com Site or the HomeschoolDiploma.com Services. Homeschool Diploma assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any User communication. Homeschool Diploma is not responsible for any problems or technical malfunction of the Homeschool Diploma Software, or any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any e-mail or players due to technical problems or traffic congestion on the Internet or on any of the HomeschoolDiploma.com Services or combination thereof, including any injury or damage to Users or to any person's computer related to or resulting from participation or downloading materials in connection with the HomeschoolDiploma.com Site or Services. Under no circumstances shall Homeschool Diploma be responsible for any loss or damage, including personal injury or death, resulting from use of the HomeschoolDiploma.com Site or Services, from any Content, including User Created Content, posted on or through the HomeschoolDiploma.com Services, from the Homeschool Diploma Software, or from the conduct of any Users of the HomeschoolDiploma.com Site or HomeschoolDiploma.com Services, whether online or offline.
The HomeschoolDiploma.com Site and the Homeschool Diploma Software are provided by Homeschool Diploma on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, HomeschoolDiploma.com disclaims all implied warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.


Without limiting the foregoing, Homeschool Diploma makes no representation or warranty of any kind, express or implied: (i) as to the operation of the HomeschoolDiploma.com Site, or the information, Content, including User Created Content, and materials or products included thereon; (ii) that the HomeschoolDiploma.com Site will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information, Content, including User Created Content, service, or merchandise provided through the HomeschoolDiploma.com Site; or (iv) that the HomeschoolDiploma.com Site, its servers, Content, including User Created Content, or e-mails sent from or on behalf of Homeschool Diploma are free of viruses, scripts, trojan horses, worms or other harmful components.
Homeschool Diploma does not guarantee the continuous, uninterrupted or secure access to the HomeschoolDiploma.com Site or any related services. The operation of the HomeschoolDiploma.com Site may be interfered with by numerous factors outside the control of Homeschool Diploma.


Under no circumstances shall Homeschool Diploma be liable for any damages that result from the use of or inability to use the HomeschoolDiploma.com Site, including but not limited to reliance by a User on any information obtained from the HomeschoolDiploma.com Site or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorized access to Homeschool Diploma's records, programs, or services. User hereby acknowledges that this paragraph shall apply to all Content, including User Created Content, merchandise, and services available through the HomeschoolDiploma.com Site.
Neither Homeschool Diploma nor any HomeschoolDiploma.com Provider will be liable for any indirect, incidental, special or consequential damages arising from the use of the HomeschoolDiploma.com Site or the purchase or download of any Content, or product therefrom, even if Homeschool Diploma has been advised of the possibility of such damages.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to a User, some or all of the above disclaimers, exclusions, or limitations may not apply to such User, and such User may have additional rights.


XIV. SEVERABILITY
The provisions of these Terms of Use are intended to be severable. If for any reason any provision of these Terms of Use shall be held invalid or unenforceable in whole or in part in any applicable jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction. The failure of Homeschool Diploma to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.


XV. APPLICABLE LAW; JURISDICTION
The HomeschoolDiploma.com Site is created and controlled by Homeschool Diploma in the State of Wisconsin. The laws of the State of Wisconsin will govern the Terms of Use, without giving effect to any principles of conflicts of laws.
Each of Homeschool Diploma and User agrees to submit to the nonexclusive personal jurisdiction of the courts located within Rock County, Wisconsin and waives any objection to the laying of venue of any litigation in said courts.


XVI. DISPUTE RESOLUTION
Any claim or controversy at law or equity that arises out of the Terms of Use, the HomeschoolDiploma.com Site (each a "Claim"), shall be resolved through binding arbitration conducted by telephone, online or based solely upon written submissions where no in-person appearance is required. In such cases, the arbitration shall be administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes, if applicable), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Alternatively, at Homeschool Diploma's sole option, a Claim (including Claims for injunctive or other equitable relief) may be adjudicated by a court of competent jurisdiction located in Rock County, Wisconsin.
Any Claim shall be arbitrated or litigated, as the case may be, on an individual basis and shall not be consolidated with any Claim of any other party whether through class action proceedings, class arbitration proceedings or otherwise.
You are solely responsible for your interactions with other Users. Homeschool Diploma reserves the right, but has no obligation, to become involved in any way with disputes between you and other Users.
Each of the parties hereby knowingly, voluntarily and intentionally waives any right it may have to a trial by jury in respect of any litigation (including but not limited to any claims, counterclaims, cross-claims, or third party claims) arising out of, under or in connection with these Terms of Use. Further, each party hereto certifies that no representative or agent of either party has represented, expressly or otherwise, that such party would not in the event of such litigation, seek to enforce this waiver of right to jury trial provision. Each of the parties acknowledges that this section is a material inducement for the other party entering into these Terms of Use.


XVII. DIGITAL MILLENNIUM COPYRIGHT ACT.
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by Homeschool Diploma, including User Created Content, infringe your copyright, you (or your agent) may send Homeschool Diploma a notice requesting that the material be removed or access to it blocked. The notice must include the following information (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on this website are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Homeschool Diploma to locate the material on the Homeschool Diploma Site; (d) the name, address, telephone number and e-mail address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Homeschool Diploma a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to this website should be sent to: Copyright Agent, Cornerstone Graduate Supply, Inc.. Legal Department, 508 Campus Street, Ste. 5, Milton, WI 53563, at DMCANOTICE@homeschooldiploma.com. Homeschool Diploma suggests that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.


XVIII. ACKNOWLEDGMENT
The Terms of Use, including all documents referenced herein, represents the entire understanding between User and Homeschool Diploma regarding User's relationship with Homeschool Diploma and supersedes any prior statements or representations. Headings used in the Terms of Use are for reference only and shall not affect the meaning of any terms. "Including" means "including, without limitation."


XIX. MODIFICATION
Homeschool Diploma reserves the right to make changes to the HomeschoolDiploma.com Site, posted policies and Terms of Use at any time without notice or liability. These terms were last revised on April 20, 2016.