Our Policies

What if I'm not happy with my order?

We are standing by to assist. If you are not completely delighted in our products or service please contact us and we will do our absolute best to make it right!

What if I need to change or cancel my order?

We are speedy! Your order may be in production just 1 hour after you submit it. If you need to alter or cancel your order, please contact us ASAP. We always will do our best to accommodate your request.

What if my order doesn't arrive on time?

We will do everything we can to get your order delivered on time. For example, if your order gets lost or damaged in shipping, we may remake the order and ship it out again. However, please understand that we are not magicians and cannot teleport your order to you, so please contact us ASAP so we have adequate time to handle your concern. In cases of extreme urgency we may not be able to deliver in time, and if so we will refund your shipping cost – and, if necessary, refund your order.

What if my gown doesn't fit?

We’ll work with you to get you the right size. Click here for details.

What about the legitimacy of my diploma?

We are not a school or an accrediting agency and do not “issue” diplomas, carry out testing, or verify the information on the diplomas. Rather, we provide printing and graphic arts service to school administrators (including homeschool parents) who wish to issue a diploma. By purchasing a diploma from us, you take sole responsibility for the claims made on the diploma.

We do not sell diplomas directly to students, nor do we sell “replacement,” “novelty” or “honorary” diplomas. We sell diplomas only to those who have the authority to issue them, which includes administrators of established schools, including parents in compliance with the homeschooling statutes in their state. We reserve (and exercise) the right to refuse to do business with those whom we believe are attempting to purchase a diploma for the purpose of deceit. For legitimate customers, we reserve the right to require a different school name on the diploma if the name provided is a third party that issues their own diplomas.

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